Product Information
Good Question!
LED-Neon, which we use in our custom signs, contains hundreds of little LED’s in a silicone shell which creates the appearance of neon. In many ways LED-Neon is much better than traditional neon as it is brighter, more energy efficient and you can do a whole bunch of cool things with it using our remotes! The one advantage traditional neon has is its softer glow compared with LED-neon hence why we use it for our desktop lights.
We’d like to think so. We’ve even created a series of exclusive tutorial videos which all our customers are sent to make sure mounting your sign is a walk in the park!
We have a huge variety of colours available for your sign.
Probably a lot more than you’d think. Using our complimentary remote controls (provided free of charge), you’ll be able to turn your sign on/off, put it into different modes e.g strobe mode, pulse mode etc., adjust the brightness and adjust the speed of the mode you’re in.
If you create a sign using our RGB LED-Neon, you’ll also have a remote which will allow you to change your sign’s colour. Please note: using RGB LED-Neon is only applicable for certain signs due to its larger thickness and will also increase the cost by a reasonably significant amount.
The LED’s used in our signs have a typical lifespan of approximately 42,000 hours constant usage (a whole lot of time, basically). Towards the end of this lifetime, the LED’s will dim and eventually turn off entirely.
If you’re looking to increase the longevity of your sign, good practice is to turn your sign off for an entire 24 hours every two weeks, although if your sign isn’t on constantly this could be disregarded.
Our neon lights have a larger average lifespan of approximately 45,000 hours.
For our signs, the answer is yes. Our signs are low voltage (12v) and all the LED’s and wiring and contained within the tubing. Because our signs are also completely LED-Neon, they give off very little heat and are completely safe to touch and be placed in your child’s room.
For our desktop lights, we advise against placing them in your child’s room as there is risk of breakage of the glass tubes.
Regarding electrical safety: all our signs, desktop lights and transformers have SDOC forms and supporting certifications available to prove their compliance with NZ, AUS & US standards. (they’re fully compliant with rigorous international electrical standards).
Shipping Information
Neon Signs Shipping Times
All our signs are made to order and have a delivery timeframe worldwide of either:
Expedited Production & Shipping: 7-10 days from payment to arrival (covered by our Deadline Guarantee)
Standard Production & Shipping: 14-21 days from payment to arrival
Neon Lamps Shipping Times
Our neon lights are all shipped via courier and should arrive in the below timeframes depending on your location
- New Zealand: 1-3 working days
- Australia: 2-7 working days
- United States: 3-10 working days
- United Kingdom: 3-10 working days
- Europe: 3-10 working days
- Rest of the world: 3-10 working days
Both are signs and lights have a significant amount of protection put in before they are sent to you, it’s almost certain that they’ll arrive in the same condition that they left us!
Returns & Warranty
Neon Lights
We are happy to process returns of lights for you within 15 days of purchase provided that the goods are returned to us in the same condition.
Neon Signs
Unfortunately, we are unable to offer refunds on custom signs currently as each sign is custom made! However, if there is any fault with your sign at all within the warranty period we will fix it for you completely free of charge.
Yes! We offer a 1-year warranty on our desktop lights and all our custom signs.
Payment
Through one of our great 'buy-now, pay later' providers, Genoapay! We get that big investments in your space can be a bit hard to pay while you’ve got bills due so we chose to partner with the payment provider that allowed you the most time!
We also offer payment methods using all the major payment providers.
Currently, all comparative pricing must be that from a New Zealand based company and be of the same specification for our signs or the exact same product for our lights.